When something breaks in your home, the stress usually isn’t about the repair itself.
It’s about the uncertainty of...
Who do I call?
Will they show up?
Will this turn into a bigger project than expected?
Am I going to have to manage this every step of the way?
For most people, the hardest part isn’t finding a contractor. It’s trusting one. And that’s exactly why we vet the electricians, plumbers, roofers, and other vendors that we recommend in Austin.
Not to be exclusive, or necessarily "impressive", but to reduce the amount of thinking and managing our clients have to do.
Plenty of contractors are technically capable; that’s not the issue.
What creates stress for homeowners usually looks more like this:
- Appointments missed or pushed without communication
- Unclear scope of work or fuzzy final details
- Not knowing who is in your home or whether they’re insured
- Projects that start strong and slowly lose quality
- The last 10 percent of work that never quite gets finished
None of those problems are about expertise. They’re about reliability, communication, and follow-through.
Vetting is how we protect our clients from those patterns.
There are a few non-negotiables for us.
- If a contractor lacks proper insurance, they’re out.
- If communication is inconsistent or unclear, they’re out.
- If punctuality is treated casually, especially without notice, they’re out.
They might sound basic, but they're important. Every one of the gaps creates extra mental load for the person(s) who live in the house.
The contractors we continue to work with aren’t just good at their trade. They’re good at being inside someone else’s home.
That looks like:
- Clear, upfront quoting and scope of work
- Showing up when they say they will
- Communicating changes early, not at the end
- Being careful and respectful with the space
- Covering shoes, protecting surfaces, and cleaning up after themselves
When clients come to us after a bad experience, the themes are consistent.
The scope wasn’t clear. Standards slipped as the project went on. The final details were dragged or rushed.
Most people aren’t upset about a mistake. They’re upset about having to chase someone, clarify expectations repeatedly, or wonder whether something was done correctly.
Austin has no shortage of contractors; having options isn't the problem.
The challenge is knowing who will:
- Respect your time
- Respect your home
- Follow through consistently
Our vetting process exists so that our clients don’t have to sort through reviews, guess who to trust, or closely manage the relationship once the work starts.
Cue: relief.
When a contractor has already been vetted, our clients don’t have to:
- Double-check insurance
- Clarify expectations multiple times
- Monitor every step of the project
- Worry about whether standards will slip
We vet contractors to create continuity, protect trust, and so our clients know they can delegate confidently.