Austin's Personal Assistant and Lifestyle Concierge Frequently Asked Questions

What services does a personal assistant provide?

A personal assistant provides support across personal, household, and professional life, taking ownership of the details that keep things running.

Personal and lifestyle support may include scheduling and coordination, errands, personal shopping and returns, dry cleaning, travel planning, vehicle servicing, pet care coordination, and support for family events and logistics.

Home and household management often includes professional organizing, in-home laundry, meal prep support, grocery and market shopping, overseeing deliveries, coordinating and waiting for service providers, collecting contractor quotes, house sitting or home checks, relocation support, packing and unpacking, calendar management, and day-of assistance for gatherings or events.

Business and executive support can include professional organizing, conference and trade show assistance, courier and shipping coordination, and concierge-style relocation support for executives or new hires so they can focus on their role rather than personal logistics.

Because our work is highly customized, this list is not exhaustive. If you’re wondering whether we can help with something specific, we encourage you to ask. Our role is to step in where life feels heavy and make it feel handled.

Can a personal assistant work remotely?

Yes. While Queen of To Do primarily provides in-person support, we also offer virtual and remote assistant services when it makes sense for the work.

Remote support can include tasks such as email and calendar management, scheduling, travel coordination, research, and administrative follow-through. For many clients, a hybrid approach that combines in-person and remote support offers the most flexibility and continuity.

We believe effective delegation relies on trust, context, and relationship. Assistants who understand your preferences, priorities, and decision-making style are better able to act on your behalf, whether they are working in person or remotely.

When you work with Queen of To Do, your virtual support comes from a local, trained, background-checked, and insured professional who operates within the same standards of discretion and accountability as our in-home team.

How can a personal assistant help with event planning?

A personal assistant can manage the details that make events feel overwhelming, from early planning through day-of execution.

Support often includes sourcing and coordinating vendors, managing invitations and guest communication, overseeing timelines and logistics, and providing calm, on-site coordination so everything runs smoothly. The goal is not just a well-run event, but a client who can actually enjoy it.

With Queen of To Do’s Austin-based, on-site personal assistants, you benefit from experience and trusted local relationships built since 2011, along with a team known for discretion, organization, and follow-through.

Do I have to be home to let my assistant in?

No. You do not need to be home.

Clients typically provide a secure way to access the home, along with any necessary alarm or gate information. Our assistants are fully background-checked and insured, and discretion is a core part of how we work.

Our goal is for your home to feel handled, even when you’re not there.

How do I hire a personal assistant?

There are two common paths when hiring a personal assistant: working with an individual or working with an established service. Each option comes with different considerations.

A service like Queen of To Do handles the administrative and operational foundation for you, including background checks, insurance, training, and employment compliance. Services also offer the support of a full team, which means your assistant has backup, access to additional expertise, and continuity if someone is unavailable.

Hiring an individual personal assistant may appear less expensive upfront, but it typically requires you to manage background checks, insurance, and payroll yourself. Individuals also work independently, which can limit coverage, specialized support, or continuity during illness or time off.

The right choice depends on your needs, priorities, and the level of reliability and support you want built in from the start.

How much does it cost to hire a concierge?

Queen of To Do offers both project-based support and ongoing membership options, depending on the level and consistency of help you’re seeking.

Our standard hourly rate for project or short-term support is $100 per hour.

For clients who want consistent, proactive help, we recommend a monthly membership. Membership support prioritizes your place on our team’s schedule and offers reduced hourly rates through pre-purchased hours. Current membership options can be found on our plans page.

Premium hours, including weekends, early mornings, evenings, or holidays, may be available with advance notice and are billed at a higher rate.

How can a personal assistant help me save time?

As a busy professional, your time is your most valuable asset. Queen of To Do understands that, and we're here to help you make the most of every minute with our exceptional personal assistant services.

Our expert personal assistants work closely with you to understand your unique needs, preferences, and schedule. By delegating time-consuming tasks, you'll regain precious hours to focus on what truly matters: advancing your career, spending quality time with family and friends, or pursuing personal passions.

From managing day-to-day errands to coordinating travel arrangements, our personal assistants are equipped to handle a wide range of tasks, allowing you to concentrate on your core responsibilities. With our support, you'll be able to streamline your schedule, reduce stress, and achieve a better work-life balance.

Queen of To Do's personal assistants are more than just task-doers; they're your trusted partners in optimizing your busy life. By leveraging their expertise, you'll gain access to valuable insights and resources, ensuring you're always one step ahead.

Can a concierge help with travel arrangements?

Yes. A concierge can support travel before, during, and after your trip.

This may include booking flights, accommodations, and rental cars, creating customized itineraries, managing logistics, and handling the details that often become stressful while traveling. In some cases, a concierge may also accompany clients to provide on-the-ground support.

While you’re away, Queen of To Do can also manage at-home logistics such as house checks, mail and package collection, coordinating vehicle service, or collecting quotes for home projects so everything continues to run smoothly in your absence.

With the details handled, you’re free to focus on the purpose of your trip rather than managing logistics.

What should I look for in a personal assistant?

Trust and compatibility matter more than task lists.

A good personal assistant often has meaningful access to your life. That can include time in your home, interaction with children or pets, and visibility into schedules, finances, and personal information. It is essential to work with someone who is trustworthy, background-checked, insured, and able to operate with discretion and sound judgment.

Interpersonal fit is just as important. Over time, a strong assistant becomes a true right hand, someone who understands how you prefer things handled and can make decisions with confidence. Communication, reliability, organization, and follow-through are key qualities to look for.

One benefit of working with a team-based service like Queen of To Do is flexibility. We understand that fit matters, and if an assistant is not the right match, we welcome feedback and will adjust to ensure your support feels aligned.

Depending on your needs, you may also want to consider experience with areas such as event planning, travel coordination, or working with children. Our Client Concierge guides the matching process to support a successful, long-term relationship.

Can a home concierge help with household tasks?

Yes. A home concierge can take ownership of many of the day-to-day tasks that keep a household running.

This often includes grocery shopping and meal prep, laundry, tidying, and organizing, along with ongoing home support such as plant care, light household coordination, scheduling and waiting for service providers, managing mail and packages, bill support, gift sourcing and wrapping, and seasonal or holiday décor.

With Queen of To Do, support goes beyond completing tasks. Our concierges help create order, continuity, and calm by managing details proactively and working within your preferences and routines.

The result is a home that feels handled, not just maintained.

Can a personal assistant help me with time management?

Rather than managing your time, a personal assistant helps reduce the number of decisions and tasks competing for it.

Support often looks like prioritizing and handling logistical details, managing recurring responsibilities, and taking ownership of time-consuming tasks so your days feel clearer and more manageable. This can include administrative support, coordination, reminders, and follow-through on items that tend to linger.

The result is not a more rigid schedule, but more space to focus on what matters most.

What doesn't a concierge do?

While our concierges and house managers handle a wide range of responsibilities, there are a few clear boundaries.

We do not take on anything illegal, unsafe, or unethical.

We also do not provide housekeeping or deep cleaning services. While our team handles in-home laundry from start to finish, loads and unloads dishwashers, tidies spaces, and resets rooms, scrubbing, mopping, and cleaning services are outside our scope.

When clients need those services, we are happy to recommend trusted local providers so everything continues to run smoothly.

Anything else?

We understand people have hard days and may not always be perky and happy. Totally fine! We're here to help mitigate stress and make your life more streamlined.

That said, we will not tolerate any racism, homophobia, transphobia, sexual harassment, threats of violence, or other harmful behavior.

We try to work with established local service providers and vendors who share our values. Please let us know if you ever have feedback on a service provider we have recommended!